====== Activation errors ======

===== Asking for help =====

If you have any problems activating L3DT, please don't hesitate to e-mail [[sales@bundysoft.com]] for support. 

It would help greatly if you also attach to your e-mail the 'debug.dat' file created by L3DT. You can access this file by selecting the '//All programs->Bundysoft->L3DT [version]->L3DT logs//' option in the start menu. If you cannot find this option in the menu, you can find the log file on disk at the path listed below:

==== Log file path for L3DT v2.7 and later ====

^ OS ^ Log file path ^
| Vista | C:\Users\[username]\L3DT\logs\[version]\debug.dat |
| XP | C:\Documents and settings\[username]\L3DT\logs\[version]\debug.dat |
| Linux/WINE | /home/[username]/wine/drive_c/windows/profiles/[username]/L3DT/logs/[version]/debug.dat |

==== Log file path for L3DT v2.6 and earlier ====

^ OS ^ Log file path ^
| Vista | C:\Users\[username]\AppData\Roaming\Bundysoft\L3DT [version\debug.dat |
| XP | C:\Documents and settings\[username]\Application data\Bundysoft\L3DT [version\debug.dat |
| Linux/WINE | /home/[username]/wine/drive_c/windows/profiles/[username]/Bundysoft/L3DT [version]/logs/debug.dat |

===== Activation failure messages =====

Below you will find a list of error messages given by L3DT when an activation code is refused.


==== "Your activation key has expired" ====

//For 'L3DT Pro Trial only//.

^ Why? | The lifetime of your trial activation code for //L3DT Professional// has now expired. |
^ What to do? | Please proceed to the [[http://www.bundysoft.com/L3DT/downloads/professional.php|Bundysoft store]] to purchase a full license to L3DT Professional. |

{{:l3dt:userguide:activation:keyexpired.png|:l3dt:userguide:activation:keyexpired.png}}

==== "The activation key was invalid" ====

^ Why? | The code you entered is not a valid Bundysoft activation code. |
^ What to do? | Please re-enter your activation key code //exactly// as provided in your registration/sales receipt e-mail from Bundysoft. |

{{:l3dt:userguide:activation:keyinvalid.png|:l3dt:userguide:activation:keyinvalid.png}}


==== "The activation key was refused by GarageGames" ====

//For 'L3DT for Torque' only.//

^ Why? | The code you entered is not a valid GarageGames 'ignition key' code. |
^ What to do? | Please re-enter your 'ignition key' code //exactly// as provided on your 'my account' page on the [[http://www.garagegames.com|GarageGames site]] (for //L3DT for Torque//). |

{{:l3dt:userguide:activation:ignition_refused.png|:l3dt:userguide:activation:ignition_refused.png}}


==== "Please check your system date settings and try again" ====

^ Why? | The current date setting for your computer is incorrect. |
^ What to do? | Use the Windows Date and Time component to correct your date settings.  |

{{:l3dt:userguide:activation:incorrectdate.png|:l3dt:userguide:activation:incorrectdate.png}}




==== "Your stored activation key data has been corrupted!" ====

^ Why? | This is a catch-all error message that indicates that the activation key data stored on your system has been corrupted, perhaps by a registry or disk error. |
^ What to do? | Re-enter your activation key when prompted to do so. |

{{:l3dt:userguide:activation:keycorrupted.png|:l3dt:userguide:activation:keycorrupted.png}}



==== "Your activation key is not valid for this version of L3DT" ====

^ Why? | FIXME |
^ What to do? | FIXME |

{{:l3dt:userguide:activation:updaterefused.png|:l3dt:userguide:activation:updaterefused.png}}

==== "Cannot connect to GarageGames server" ====

//For 'L3DT for Torque' only.//

^ Why? | FIXME |
^ What to do? | FIXME |