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Activation errors
- Asking for help
  - Log file path for L3DT v2.7 and later
  - Log file path for L3DT v2.6 and earlier
- Activation failure messages

Activation errors

Asking for help

If you have any problems activating L3DT, please don't hesitate to e-mail sales@bundysoft.com for support.

It would help greatly if you also attach to your e-mail the 'debug.dat' file created by L3DT. You can access this file by selecting the 'All programs→Bundysoft→L3DT [version]→L3DT logs' option in the start menu. If you cannot find this option in the menu, you can find the log file on disk at the path listed below:

Log file path for L3DT v2.7 and later

OS	Log file path
Vista	C:\Users\[username]\L3DT\logs\[version]\debug.dat
XP	C:\Documents and settings\[username]\L3DT\logs\[version]\debug.dat
Linux/WINE	/home/[username]/wine/drive_c/windows/profiles/[username]/L3DT/logs/[version]/debug.dat

Log file path for L3DT v2.6 and earlier

OS	Log file path
Vista	C:\Users\[username]\AppData\Roaming\Bundysoft\L3DT [version\debug.dat
XP	C:\Documents and settings\[username]\Application data\Bundysoft\L3DT [version\debug.dat
Linux/WINE	/home/[username]/wine/drive_c/windows/profiles/[username]/Bundysoft/L3DT [version]/logs/debug.dat

Activation failure messages

Below you will find a list of error messages given by L3DT when an activation code is refused.

"Your activation key has expired"

For 'L3DT Pro Trial only.

Why?	The lifetime of your trial activation code for L3DT Professional has now expired.
What to do?	Please proceed to the Bundysoft store to purchase a full license to L3DT Professional.

"The activation key was invalid"

Why?	The code you entered is not a valid Bundysoft activation code.
What to do?	Please re-enter your activation key code exactly as provided in your registration/sales receipt e-mail from Bundysoft.

"The activation key was refused by GarageGames"

For 'L3DT for Torque' only.

Why?	The code you entered is not a valid GarageGames 'ignition key' code.
What to do?	Please re-enter your 'ignition key' code exactly as provided on your 'my account' page on the GarageGames site (for L3DT for Torque).

"Please check your system date settings and try again"

Why?	The current date setting for your computer is incorrect.
What to do?	Use the Windows Date and Time component to correct your date settings.

"Your stored activation key data has been corrupted!"

Why?	This is a catch-all error message that indicates that the activation key data stored on your system has been corrupted, perhaps by a registry or disk error.
What to do?	Re-enter your activation key when prompted to do so.

"Your activation key is not valid for this version of L3DT"

Why?
What to do?

"Cannot connect to GarageGames server"

For 'L3DT for Torque' only.

Why?
What to do?

l3dt/userguide/activation/errors.txt · Last modified: 2017/08/31 07:12 (external edit)

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